PRIVACY POLICY FOR BUSSEM LIMITED
Effective Date: 01st June 2023
This Privacy Policy outlines how Yaya Hotel & Apartments and Yaya Center Mall (“we,” “us,” or “our”) collect, use, store, and disclose personal data obtained from guests and visitors. We are committed to protecting your privacy and ensuring compliance with the Kenya Data Protection Act 2019 (“the Act”).
- Collection and Use of Personal Data
1.1 Types of Personal Data Collected
Yaya Hotel & Apartments collects the following personal data from guests and visitors:
- Name
- Contact information (phone number, email address, postal address)
- Nationality
- Identification information (passport or ID number)
- Payment details (credit card information)
- Stay preferences and special requests.
- CCTV footage within the premises (for security purposes)
Yaya Center Mall collects the following personal data from customers through their app system:
- Name
- Identification details
- Contact information (phone number, email address, postal address)
- Date of birth
- Loyalty program activity
1.2 Purposes of Data Collection
The personal data collected from guests and visitors is used for the following purposes:
- Processing and managing reservations.
- Facilitating check-in and check-out procedures
- Communicating with guests regarding their stay, including booking confirmations and updates
- Providing personalized services and improving the guest experience
- Complying with legal and regulatory requirements
- Sending promotional information about Yaya Hotel & Apartments (subject to guest consent)
The personal data collected from customers by Yaya Center Mall is used for the following purposes:
- Administering the loyalty program
- Providing personalized offers and promotions
- Analyzing customer preferences and behavior to enhance the shopping experience
- Data Storage and Security
2.1 Physical Data Storage
Yaya Hotel & Apartments stores physical copies of collected data in a secure and limited access location. The filing system is protected against unauthorized access, theft, or damage.
2.2 Digital Data Storage
Yaya Hotel & Apartments maintains digital files of collected data with limited access to authorized personnel only. We implement industry-standard security measures to protect against unauthorized access, loss, or misuse of personal data.
2.3 Data Retention
Personal data collected from guests and visitors will be retained for the duration necessary to fulfill the purposes outlined in Section 1.2, unless a longer retention period is required or permitted by law.
- Data Sharing and Disclosure
3.1 Third-Party Sharing
Yaya Hotel & Apartments may share personal data with third parties under the provisions of the Kenya Data Protection Act 2019 or when required by law. These third parties may include:
Service providers involved in reservation processing, payment processing, and guest services
Internal parties involved in processing, administration, and hotel management systems
Government authorities or regulatory bodies, as required by law
3.2 Yaya Center Mall Loyalty Program
Yaya Center Mall may share personal data collected through the loyalty program with third-party service providers involved in program administration and customer relationship management. These service providers are contractually obligated to protect the privacy and confidentiality of personal data.
- Consent and Opt-Out
By signing the registration form at Yaya Hotel & Apartments or participating in the Yaya Center Mall loyalty program, guests and customers explicitly consent to the collection, processing, and use of their personal data as described in this Privacy Policy. Guests may withdraw their consent or opt out of receiving promotional information at any time by contacting us using the contact details provided in Section 6.
- Rights of Data Subjects
Under the Kenya Data Protection Act 2019, guests, visitors, and customers have the following rights:
- Right to access: Request access to the personal data we hold about you.
- Right to rectification: Request the correction of inaccurate or incomplete personal data.
- Right to erasure: Request the deletion of personal data under certain circumstances.
- Right to restriction of processing: Request the limitation of processing under certain circumstances.
- Right to data portability: Request the transfer of personal data to another party under certain conditions.
- Right to object: Object to the processing of personal data under certain circumstances.
To exercise any of these rights or inquire about the personal data we hold about you, please contact us using the contact details provided in Section 6.
- Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
Yaya Hotel & Apartments
Address: Argwings Kodhek Road, Nairobi,Kenya.
Email: yaya@yaya.co.ke
Phone: +254 709 439000
Yaya Center Mall
Address: Argwings Kodhek Road, Nairobi,Kenya.
Email: info@yaya.co.ke
Phone: +254 709 439000
- Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices or legal obligations. We encourage you to review this Privacy Policy periodically for any updates. The revised Privacy Policy will be effective immediately upon posting on our website.
By continuing to use our services after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.